Terms of Service

1. Acceptance of Terms

By accessing or using Rama OS ("the Service"), operated by Maya Coffee Company LLC ("Company," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service. These Terms apply to all users, including early access participants, beta users, and any organization accounts created on the platform.

2. Description of Service

Rama OS is a multi-tenant operating system for hospitality businesses, providing modules for service management, workforce operations, inventory, finance, and AI-powered business intelligence. The Service is currently in early access and is provided on an as-is basis. Features, availability, and pricing are subject to change.

3. Account Registration

To access the Service, you must create an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. Notify us immediately at security@ramaops.com if you suspect unauthorized access.

Organizations may invite additional users under their account. The organization owner is responsible for all users and activity within their organization account.

4. Early Access Program

Participation in the early access program is by invitation only. Early access is provided at no charge during the beta period. We reserve the right to modify, suspend, or terminate access at any time without notice. Feedback provided during early access may be used to improve the Service without compensation.

5. Payment Terms

Paid services, if ordered, are governed by the plan, price, billing interval, trial terms, renewal terms, taxes, and effective dates presented in the applicable order form or checkout. A public description of a possible plan does not itself enroll you or authorize a charge.

Whether a subscription automatically renews, when cancellation takes effect, and whether a partial-period refund is available are determined by the applicable order form, checkout disclosure, and law. Where self-service enrollment is offered, an equally accessible self-service cancellation path will be identified at enrollment. You may also request billing assistance at help@ramaops.com. Cancellation of billing does not automatically delete account or operational data; use the Privacy Request form for an applicable privacy request.

Pricing changes for an existing paid term will follow the notice and effective-date commitments in the applicable order form and law. Rama will not rely on this page alone to change a signed commercial order.

6. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose
• Attempt to gain unauthorized access to any system or data
• Transmit malware, spam, or harmful code
• Reverse-engineer, decompile, or disassemble the Service
• Resell, sublicense, or transfer access to the Service without authorization
• Interfere with other users or the integrity of the platform

7. Your Data

You retain ownership of all data you input into the Service ("Your Data"). By using the Service, you grant us a limited license to store, process, and display Your Data solely to provide the Service to you. We do not sell Your Data to third parties. See our Privacy Policy for details on how we handle your information.

You are responsible for the accuracy and legality of Your Data, including any employee personal data entered into workforce management features. We are not responsible for data loss due to user error, account termination, or events outside our reasonable control.

8. Artificial Intelligence Features

Certain features of the Service use artificial intelligence to generate recommendations, summaries, analyses, and automated actions ("AI Outputs"). AI Outputs are provided for informational and operational assistance purposes only. They do not constitute professional, legal, financial, or employment advice.

You are solely responsible for any decisions made based on AI Outputs. We do not warrant the accuracy, completeness, or fitness of AI Outputs for any particular purpose. You should not rely solely on AI Outputs for any decision that could materially affect your business, employees, or customers.

AI features may transmit the minimum portions of Your Data needed for a requested feature to an approved AI provider, which may include Anthropic or OpenAI depending on the feature and data-egress policy. Use of a feature does not turn acceptance of these Terms into privacy consent where a separate consent is legally required. Provider confidentiality, retention, training, transfer, and data-processing commitments are governed by the approved provider register and applicable agreement; contact us for the current details.

9. Third-Party Services and Integrations

The Service integrates with third-party platforms including Clover POS, Supabase, Vercel, Anthropic, and others. These integrations are provided for your convenience. We are not responsible for the availability, accuracy, security, or performance of any third-party service. Your use of third-party services is governed by their respective terms and privacy policies.

Changes to third-party APIs or platforms may affect Service functionality. We will make reasonable efforts to maintain integrations but cannot guarantee uninterrupted operation when third parties change their systems.

10. Intellectual Property

The Service, including all software, design, trademarks, and content, is owned by Maya Coffee Company LLC and protected by applicable intellectual property laws. These Terms do not grant you any right, title, or interest in the Service beyond the limited license to use it as described herein.

Content you upload or generate through the Service — including logos, product photography, website media, font files, and imagery generated from prompts or reference images you supply — remains yours, and you are responsible for holding the rights to it. Font files and third-party photographs are the most commonly licensed of these; do not upload material you are not licensed to publish. If you believe content published through the Service infringes your copyright, see Copyright and DMCA for the notice and counter-notice procedure and our designated agent. We terminate the accounts of repeat infringers in appropriate circumstances.

11. Indemnification

You agree to defend, indemnify, and hold harmless Maya Coffee Company LLC and its officers, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys fees) arising from or relating to: (a) your use of the Service; (b) Your Data; (c) your violation of these Terms; (d) your violation of any applicable law or the rights of any third party; or (e) any employee data you enter into the Service and any claims arising from its processing.

12. Termination

We may suspend or terminate your account for violation of these Terms, fraud, abuse, security risk, or as allowed by an applicable early-access or commercial agreement. You may request account termination through account settings when available or at help@ramaops.com. Upon termination, your right to use the Service ceases as specified in the applicable agreement. Account termination, billing cancellation, data export, and privacy deletion are separate workflows.

13. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MAYA COFFEE COMPANY LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY SHALL NOT EXCEED THE GREATER OF THE FEES YOU PAID TO US IN THE TWELVE MONTHS PRECEDING THE CLAIM OR ONE HUNDRED DOLLARS ($100 USD).

15. Force Majeure

We will not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemic, war, terrorism, labor disputes, internet or infrastructure outages, actions of third-party service providers, or changes in applicable law or regulation.

16. Dispute Resolution and Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service that cannot be resolved informally shall be submitted to binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration shall take place in Lake County, Indiana. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

YOU AND MAYA COFFEE COMPANY LLC EACH WAIVE THE RIGHT TO A TRIAL BY JURY AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE PROCEEDING.

Nothing in this section prevents either party from seeking injunctive or other equitable relief in a court of competent jurisdiction for matters involving intellectual property rights or unauthorized access to the Service.

17. Governing Law

These Terms are governed by the laws of the State of Indiana, without regard to its conflict of law principles. To the extent any dispute is not subject to arbitration under Section 16, the parties consent to exclusive jurisdiction in the courts of Lake County, Indiana.

18. Changes to These Terms

We may update these Terms prospectively. We will identify the version and effective date and provide any additional material-change notice required by the applicable agreement or law. We will not treat ordinary privacy-policy notice as universal consent, and a change that requires affirmative agreement will use a separate acceptance flow.

19. Contact

Maya Coffee Company LLC
Hammond, Indiana
help@ramaops.com